Privacy Policy

1. Information We Collect

• Personal Information: Name, email, phone number, postal address.
• Automatically Collected Information: IP address, browser type, device type, cookies, usage data.
• Transaction Information: Purchases or service details.
• Communication Data: Messages, emails, or customer service interactions.

2. Information We Collect from Other Sources

From time to time, we may collect information about you from other sources, including:

• Corporate Affiliates
• Marketing Vendors
• Survey Providers
• Data Enhancement Services
• Data Brokers
• Other Websites and Services
• Social Media Platforms
• Conferences and Industry Events

We use this information to supplement the data we collect directly or automatically to improve our services, analytics, advertising, and provide you with more relevant experiences. When you interact with us on social media (e.g., LinkedIn, Meta), including liking or following our pages, tagging us, or sharing our content, we may collect your username and any comments or content relevant to our engagement with you. Customers can text STOP to unsubscribe at any time, with no further messages being sent.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.
• • Share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We may share information provided by our website visitors and those who opt-in via messaging and mobile with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you:

• If we are required to do so by law or legal process.
• To law enforcement authorities or other government officials.
• When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We do not share, sell, rent, or otherwise disclose your opt-in messaging or mobile information to third parties for their marketing purposes. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Statement.about you:

4. Third-Party Vendors and Corporate Affiliates

We work with trusted partners who help us operate, provide, improve, understand, customize, support, and market our services. These partners include:

• Hosting providers who keep our website up and running.
• Payment processors who help us handle secure transactions.
• Marketing partners who assist with advertising, customer outreach, and engagement.
• Service providers who help fulfill customer requests and inquiries.
• Send you emails.
• Find and prevent fraud.
• Share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

Our partners are contractually obligated to protect your data and use it only for the purposes specified by North Beach Services Heating and Cooling.

5. Log Files

North Beach Services Heating and Cooling follows standard procedures for using log files. These log files track visitors when they visit our website, as part of hosting services’ analytics and third-party analytics providers, such as Google Analytics. The information collected by log files includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information. The purpose of this information is for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information.

6. Cookies and Web Beacons

Like many other websites, North Beach Services Heating and Coolinguses cookies. Cookies are used to store information including visitor preferences and the pages accessed or visited. This information helps optimize user experience by customizing web page content based on browser type and other information. Users can choose to disable cookies through their individual browser settings. More information about cookie management can be found in the respective web browsers’ websites.

7. Our Advertising & Website Analytics Partners

number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.

8. Terms and Conditions

North Beach Services Heating and Cooling will be collecting opt-in consent both verbally and through online interactions.

Customers may opt in to receive messages::

• Verbally: Either in person at our physical location or over the phone when speaking with a representative.
• Online: By submitting an online form or checking an opt-in box on our website during registration.

When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be informed at the time of opt-in that:

• Message and data rates may apply.
• Message frequency may vary.
• Their information will not be shared with third parties.

By submitting our contact form or checking an opt-in box on our website, customers consent to receive text messages from North Beach Services Heating and Coolingat the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.

9. Protection of Opt-In Messaging and Mobile Information

We value your privacy and are committed to protecting your information. Consistent with the information provided in the “How We Use Your Information” section of this Privacy Policy, we do not share, sell, rent, or otherwise disclose your opt-in messaging or mobile information to third parties for their marketing purposes. Your consent to receive communications from us is strictly limited to North Beach Services Heating and Cooling and we will only use this information as described in the “How We Use Your Information” section. Additionally, as outlined in the “Terms and Conditions” section, you can withdraw your consent to receive communications at any time by following the opt-out instructions provided in our messages.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes acceptance of the updated policy.

11. How Can You Access Your Information?

You have the right to access, update, or delete your personal information. If you would like to review the data we have collected, you may do so by:

• Requesting a copy of your data by contacting us at contact@northbeachhvac.com
• Updating your information through your account settings (if applicable).
• Requesting deletion of your personal information, subject to any legal retention obligations.

We will respond to requests within the time frame required by applicable laws. Please note that identity verification may be required to process these requests.

12. Contact Us

For questions, contact:

North Beach Services Heating and Cooling

105 Park Drive, Harbinger, NC 27941 US

Email: contact@northbeachhvac.com

Phone: (252) 491-2878